Understanding Customer Needs, Addressing Customer Urgencies | KERUN Supports Automotive Transmission Companies in Building a More Robust Supply Chain

Project Background:

A well-known domestic automotive transmission gear company has long been committed to the development and production of high-quality transmission products. However, the company had been heavily reliant on imported products. With the further implementation of the “Dual Carbon” policy and the need for cost control within the group, the company faced multiple challenges, including unstable supply, environmental pressure, and the need to reduce costs.

Challenge:

A well-known domestic automotive transmission gear company has long been committed to the development and production of high-quality transmission products. However, the company had been heavily reliant on imported products. With the further implementation of the “Dual Carbon” policy and the need for cost control within the group, the company faced multiple challenges, including unstable supply, environmental pressure, and the need to reduce costs.

Solution:

As a leading provider of green industrial fluid systems solutions in the gear industry, KERUN focuses on thinking like our customers and acting on their urgency. We conducted an in-depth analysis of the material characteristics, processing technology, and usage conditions of the company’s transmission gears. This allowed us to tailor a domestic substitution industrial fluid solution specifically for them, addressing the following key areas:

1 Customized Products

Based on the customer’s specific processing conditions, we assembled a professional team that, through repeated testing and optimization, successfully developed a series of domestically produced industrial fluids that meet the customer’s needs, ensuring stable production.

Supporting Equipment: KERUN also recommended the mobile centrifugal oil purifier KR-COP600MT, which helps improve product processing quality, extend the life of industrial fluids, and reduce environmental pressure.

2 Cost Control

By adjusting product formulations and optimizing production processes, we have helped our customers reduce quenching fluid costs by approximately 10% while ensuring product performance.

3 Technical Support and Training

To ensure that our customers can successfully use domestically produced industrial fluids and achieve optimal results, we offer comprehensive technical support and training services. These include on-site guidance, operational training, problem resolution, and regular follow-ups, helping customers quickly master the usage of new fluids and enhance production efficiency.

Benefit:

  • Provides strong support for stable production 
  • Extends the lifespan of the medium, reducing environmental impact 
  • Lowers quenching medium costs by approximately 10% 
  • Quickly mastered the use of new medium, enhancing production efficiency

Customer Feedback

We are extremely satisfied with both the customized products provided by KERUN and the comprehensive services offered. We have previously visited and conducted on-site inspections, which reinforced our confidence in KERUN’s capabilities. Looking ahead, we are eager to continue collaborating with KERUN to accelerate the localization process and jointly promote the high-quality development of China’s automotive industry.

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