Project Background：
As an industry leader, a well-known international bearing company has always been committed to technological innovation and quality excellence to meet the stringent demands for high-precision and high-reliability bearings in the high-end equipment manufacturing sector. However, with the continuous expansion of market scale and the enrichment of product lines, the customer realized that to stay ahead of industry trends, new strides in refined management were necessary.
Challenge：
Quenching oil plays a critical role in the heat treatment process for bearings. However, the customer’s previous quenching oil supplier had lax on-site management, and their after-sales support and technical communication were insufficient to keep pace with the customer’s growth. Despite meeting performance and structural requirements, the customer struggled to improve the deformation qualification rate, resulting in a high annual scrap rate. In today’s competitive market, this directly impacted the customer’s market competitiveness.
Solution:
KERUN, the leader in green industrial fluid system solutions for the bearing industry. In response to the above situation, we have developed the following solutions and have increased the product deformation pass rate to 98%.
01. Customized High-Performance Quenching Oil Products
By deeply understanding the processing flow of bearing rings, equipment conditions, and medium usage requirements, we tailored the KR498G quenching oil for them. This helped the customer improve product appearance and increase the deformation qualification rate by 98%.
02. Providing Technical Support and Training
We assembled a professional technical support team to assist the customer in solving technical issues encountered during the use of quenching oil, ensuring the stability of bearing product quality. Additionally, we regularly trained the customer’s technical and operational personnel to enhance their understanding of industrial fluids and maintenance skills.
03. Promoting Lean Production and Continuous Improvement
Upholding the concept of lean production, we helped the customer improve production efficiency and management levels by stabilizing production and reducing waste. Simultaneously, we strengthened information sharing with the bearing company to promptly understand the latest changes in industry demands, enabling us to provide better support and services.
Customer Feedback
“After years of cooperation, we have now established a good partnership with KERUN. Besides quenching oil, KERUN’s nitrate products are also applied in various production systems of our company with excellent results. Furthermore, KERUN’s proactive response and professional services have provided reliable assurance for our company to strengthen detail management and improve refined management levels,” said a production workshop manager.
For KERUN, this collaboration is not only another successful practice of our craftsmanship spirit but also a model of mutual advancement and shared success. In the future, we will continue to uphold the development philosophy of “customer-centric, technology-driven value,” providing more outstanding enterprises with high-quality, efficient, and customized solutions, thereby jointly propelling the global manufacturing industry to higher levels.
